A local service is failing

Describe the failure, identify responsibility and separate requests for action from requests for records.

5 guides, in a suggested order. Read at your own pace.

1. Who is actually responsible for this local problem? →Find the owner, operator and complaint recipient before sending a problem to every politician you can name.2 min read
2. Who should fix this road or bus service? →A useful transport complaint identifies the asset or service and the authority responsible for it.2 min read
3. Who should answer for unsafe water or poor sanitation? →A connection, a functioning service and safe water are different claims requiring different evidence.2 min read
4. How do I write a useful public-service complaint? →Give an office a problem it can identify, evidence it can examine and an action you can track.2 min read
5. What can I ask for through RTI? →Ask for information that exists in the authority’s records, rather than a new essay explaining why things are wrong.2 min read